This page explains how to delete your account on Concrix — the Concrix: Surplus Materials Android app and the Concrix website, both operated by Concrix Malaysia Sdn Bhd (202601004235 (1666332-A)). Deleting your account is permanent. It cannot be undone, and Concrix cannot restore an account or its listings once deleted.

1. Delete your account in the Android app

Open the Concrix app and sign in.
Go to the Account tab, then tap Settings.
Scroll to Delete account.
Enter your password and tap Delete account.
Confirm when asked. Your account is deleted immediately and you are signed out.

2. Delete your account on the website

Sign in at concrix.com.my/login.
Go to Account › Settings.
In the Delete account section, enter your password and confirm.

3. If you cannot sign in

If you have lost access to your account, first try resetting your password. If that is not possible, email business@concrix.com.my from the address registered to the account, or reach us through our contact page or on WhatsApp at +6010-2830238. We will verify that the account is yours and delete it within 30 days of confirming your identity.

4. What is deleted

Deleting your account permanently removes:

Your account details — name, email address, phone number and password.
Your seller profile, including your company details, SSM registration number, CIDB number and uploaded SSM certificate.
Your warehouses and pickup addresses.
Your listings and every photo uploaded to them.
Your material requests and their reference photos.
Your offers on other members' requests.
Your enquiries on listings.
All active sign-in sessions on every device.

5. What is kept, and for how long

A small amount of information outlives the account, because it is either no longer linked to you or required by law:

Activity records — the log of marketplace events such as "offer accepted" or "request closed" is retained so the other party's history stays intact. Your identity is unlinked from these records at deletion, leaving them anonymous.
Messages you sent through the contact form — these are submitted separately from your account and are not deleted with it. Ask us to remove them and we will.
Newsletter subscriptions — held separately from your account. Use the unsubscribe link in any newsletter, or ask us.
Records we must keep by law — accounting, tax and fraud-prevention records are retained for up to 7 years, as required by Malaysian law. They are not used for any other purpose.

Deleted data is removed from our live systems straight away and is purged from encrypted backups within 30 days.

6. Deleting some data without closing your account

You do not have to delete your account to remove content from Concrix. In both the app and the website you can delete individual listings and warehouses, close or withdraw a material request or an offer, replace the photos on any listing, and change your name, phone number or password at any time from Account › Settings. For anything you cannot remove yourself, ask us through the contact page.

7. Questions

Our Privacy Policy explains how Concrix handles personal data more generally. Questions about deletion can be sent to business@concrix.com.my, through our contact page, or to +6010-2830238, addressed to Concrix Malaysia Sdn Bhd.